Delivering quality experiences.  

The Cygnus team has a focused practice area for Web design and usability as part of our broader knowledge management capabilities, a long history of delivering and improving Web user experiences for some of the largest government agencies and Fortune 500 companies, and solid experience in responsive design and development. Cygnus understands the concept, features, and design of healthcare research and consumer Web sites such as MEDLINE®/PubMed, MedlinePlus®, and DailyMed, which provide an informational resource for healthcare providers, professionals, patients and families, and researchers and implementers to better manage patient care through the secure use and sharing of health information. 

We understand the importance of mobility in today’s information technology trend and the clear need to provide information geared toward different technology devices. Our team works with our clients to: identify the strengths and weaknesses of any targeted Web site; identify what are considered critical tools and information to help in developing wireframes for various technology devices (desktop, tablets, smartphones); develop prototypes of various ‘breakpoints’ for those devices and conduct comprehensive usability tests for each device; optimize assets for mobility; and implement/integrate the responsive abilities for the site.

Cygnus staff is well versed in Section 508 statutory requirements and Web Content Accessibility Guidelines (WCAG) and has extensive experience in Section 508- and WCAG-compliant sites and PDF documents. Our designers and developers build Web designs and content that meet 508 and WCAG standards and our test professionals are especially qualified to test Section 508 compliance due to our direct support of clients at the U.S. Departments of Health and Human Services, Commerce, Energy, Interior, Justice, and Defense. 

Cygnus brings a comprehensive usability methodology that has been used for commercial, nonprofit, and federal clients. We conduct usability testing to validate each set of wireframe prototypes and identify usability pitfalls in the new wireframes, user pain points, and areas for improvement. After each battery of testing is complete, the Cygnus team develops a Usability Test Report to identify and deliver actionable recommendations and ensure optimal user experiences. Recommended changes are then applied as needed, to the wireframe prototypes or production system. For all our design and integration services, our teams of Web developers, testers, database administrators, and system administrators utilize and are fully knowledgeable and experienced in the implementations of the Department of Health and Human Services' Web Design and Usability Standards. 

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