Supporting Changing Human Capital Needs in Government

Government agencies and employees are required to do more with less, and do it faster and more effectively. It is not enough to recruit, hire, and train a skilled workforce. Today, every sector of government agencies need to ensure that the workplace and environment they provide will encourage and support excellence at every level.

According to the Office of Personnel Management (OPM) the need to focus on employee engagement in the Federal government is more important than ever. Based on 2014 OPM Federal Employee Viewpoint Survey (FEVS) results, the level of employee satisfaction across the Federal government is the lowest it has been since 2003. While this finding is disappointing, it offers substantial opportunity to improve employee engagement in the near future. Systematic implementation of strategies associated with highly engaged employees has been shown to increase employee productivity, reduce turnover, and improve customer service.

OPM defined employee engagement as “the sense of purpose that is evident in an employee’s display of dedication, persistence and effort” towards the organization’s mission and goals. While many organizations spend hundreds of hours and thousands of dollars to define their mission and goals; too many spend far less time and money to ensure that employees clearly understand the mission and goals of the organization. More importantly, many employees, even when they know the mission and goals, do not have a clear picture of what their role is in achieving them. Employees who are unclear about their role and the knowledge or skills required for success will have difficulty in increasing their organization’s effectiveness or efficiency.

Employee engagement also affects positive individual and organizational outcomes such as higher retention, increased innovation and productivity, and decreased absenteeism. It is also a strong predictor of both job satisfaction and organizational commitment and performance. OPM characterized engaged employees as having a greater willingness to put forth extra effort, take risks, and support innovations that benefit themselves, their co-workers, and their organization.

Cygnus works with federal clients that have seen significant and sustainable success in addressing employee engagement as part of their human capital initiatives and, as a result, have experienced significant improvement in organizational performance and employee satisfaction.

We understand the importance of developing human capital strategies consistent with the organization’s culture and leadership commitment. Being patient and staying on course are also crucial to sustainable change in an organization.

Cygnus has a team of experienced and talented professionals ready to support strategic planning, organizational development, and leadership development initiatives to meet your most complex challenges. Our professional expertise includes:

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