The Cygnus team has a focused practice area for Web design and usability as part of our broader knowledge management capabilities. Cygnus has a long history of delivering and improving Web user experiences for some of the largest government agencies and Fortune 500 companies. Cygnus understands the concept, features, and design of healthcare research and consumer Web sites such as MEDLINE/PubMed, MedlinePlus, and DailyMed, which provide an informational resource for healthcare providers, professionals, patients and families, and researchers and implementers to better manage patient care through the secure use and sharing of health information. We have solid experience in responsive design and development.

Mobility is important in today’s information technology trend, and Cygnus understands the importance of providing information geared toward different technology devices. Our team works with our clients to identify the strengths and weaknesses of any targeted Web site, identify what are considered critical tools and information to help in developing wireframes for various technology devices (desktop, tablets, smart phones), develop prototypes of various ‘breakpoints’ for those devices, conduct a comprehensive usability test for each device, optimize assets for mobility, and implement/integrate the responsive abilities for the site.

We also have extensive experience in Section 508- and WCAG-compliant sites and PDF documents. The Cygnus staff is well versed in Section 508 statutory requirements and Web Content Accessibility Guidelines (WCAG) guidance. We have designers and developers to build Web designs and content that meet 508 and WCAG standards. Our test professionals are especially qualified to test Section 508 Compliance due to our direct support of clients at the Departments of Health and Human Services, Commerce, Energy, Interior, Justice, and Defense. 

Cygnus brings a comprehensive usability methodology that has been used for both commercial and Federal clients. As we have done previously with our customers, the Cygnus Team will conduct usability testing to validate each set of wireframe prototypes. We will identify usability pitfalls in the new wireframes, user pain points, and areas for improvement. After each battery of testing is complete, the Cygnus team will develop a Usability Test Report that identifies and delivers actionable recommendations to ensure an optimal user experience. As needed, we will apply any recommended changes to the wireframe prototypes or production system. For all of our design and integration services, Cygnus Team uses the HHS Web Design and Usability Standards located at http://www.hhs.gov/web/policies/standards/. Our teams of Web developers, testers, database administrators, and system administrators are fully knowledgeable and experienced in the implementations of these guidelines.

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